Chunk-a-Dunk Cookies Refund & Return Policy

All Sales Are Final – No Refunds or Returns

At Chunk-a-Dunk Cookies, we take pride in crafting fresh, handcrafted artisan cookies, baked to order with care. Due to the perishable nature of our products, we do not offer refunds, returns, or exchanges on any purchases.

Order Issues & Quality Concerns

While we do not offer refunds, your satisfaction is important to us! If there is an issue with your order, please contact us within 24 hours of delivery at hello@chunk-a-dunk.comwith the following details:

• Your order number
• A clear photo of the item received
• A description of the issue

We will review your concern and, at our sole discretion, offer a store credit or replacement for significant issues related to:
✅ Incorrect or missing items
✅ Products arriving damaged due to our packaging or handling errors

⚠️ We are not responsible for:
❌ Delays or damage caused by third-party shipping carriers (USPS, UPS, FedEx, etc.)
❌ Packages left outside, stolen, or mishandled after delivery
❌ Orders with incorrect shipping addresses entered at checkout

Cancellations & Order Changes

Because our cookies are made fresh to order, all sales are final once placed. We do not accept cancellations, modifications, or changes after checkout.

Allergy Disclaimer

Our cookies are made in a kitchen that processes dairy, eggs, wheat, soy, peanuts, and tree nuts. While we take food safety seriously, we cannot guarantee that any item is completely allergen-free.

By placing an order with Chunk-a-Dunk Cookies, you agree to this Refund & Return Policy.

For any questions, please contact us at hello@chunk-a-dunk.com.